Poor employee experience rears its ugly head in many forms. The most common is, arguably, high attrition. It can also show itself in the form of attendance issues, lack of interest in advancement, negative attitudes and drama, or consistently mediocre performance. If your company culture has tanked, here are 3 tips to getting it back in gear:
Talk to the team you have now. Ask them where the company has opportunity for improvement. Give them several avenues to share their opinions and ideas. Make your leadership team and HR team available in time slots for employees to sign up and chat. Put out several ways to share anonymous feedback for those who don’t feel comfortable talking about their opinions, or fear retaliation. Make it easy for them to make suggestions. Then, wait. It will take time for some to feel comfortable enough to share. But, eventually, if you show this is ongoing and not a fly-by-night attempt, you will earn the trust and engagement of many of the game players.
If you are super committed to gaining the feedback of your employees, incentivize it! Put guidelines around it and make it easy, but the most process improvements or thoughtful suggestions made might earn a gift card or another small incentive. You’ll be astounded at the culture that builds around encouraged collaborative improvement!
Make it Personal
Be intentional about your purpose in change. Create a mission, make a plan and stick with it. This will encourage consistency in the message which, in turn, will build trust in a shorter time frame then an ever-changing ideal. It may take serious time, especially for those cultures that are particularly tainted, to turn around and become a positive flow of engagement. Do not give up!
A true commitment to creating a positive employee experience will involve every employee at every stage of their employment. It will look very similar to and be as intense as creating a business plan. In fact, it is a business plan. It is not a bunch of fluff to try to make people happy. It will take the true and authentic vision for the company and embody that mission through unified focus on a complimentary culture. It will not be for the faint of heart. You cannot make changes by throwing a few pizza parties or handing out bonuses. Be prepared for the long haul. The results will amaze you!
Give it Time
This is not a project or an initiative. This is a commitment to lifelong change for a positive work environment and company of growth. A commitment like this will be an investment and a struggle at times, but the results will only be as long-term as you commit to them. If you make a short-term effort, that effort will likely backslide, and things might end up worse off due to lost trust.
You will not become Amazon or Zappos overnight. You might not even ever come close, but you will set your own path and see definite results. Lowered attrition saves on recruiting, on-boarding, and training expenses. Positive cultures breed productivity. If you take those savings and increases, reinvest them back into your team; suddenly you have a long-term, sustainable culture to be proud of.
Taking employee experience from not so desirable to a positive company culture is a long, hard road with abundant destinations. The keys to setting forth on this journey is to work with your current employees, designing a set plan to reach goals, and being patient with the process.
For a plan of action to improve the opportunities in your current culture and processes, please visit J. Fre Consulting HERE to book your Free Initial Consultation. Join the conversation at facebook.com/JFreConsulting!
Remember to nurture those Customer REAL-ationships too! Check out this eBook on shifting to a Customer Focus: Click Here!